Hear to Empower (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, services, and training programs.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you:

• Submit a booking or enquiry form on our website

• Subscribe to our mailing list

• Register for a training session or service

• Contact us via email, phone, or social media

• Participate in surveys, feedback forms, or other interactions

This information may include:

• Name

• Email address

• Phone number

• Organisation name and role

• Billing and payment details

• Any other information you choose to share with us

We may also collect information you choose to share during training, feedback, or communication with us, including learning needs or accessibility requirements.

We may also collect non-identifying information such as browser type, operating system, and pages visited, using analytics tools like Google Analytics.

2. How We Use Your Information

We use personal information to:

• Provide our training and related services

• Respond to enquiries and manage bookings

• Send you updates, resources, and relevant information (if you opt in)

• Process payments and issue receipts

• Improve our website, services, and user experience

• Comply with legal obligations

3. How We Store and Protect Your Information

Your information is stored securely in digital systems with appropriate safeguards to prevent unauthorised access, modification, or disclosure.

Information may be stored using systems such as email, secure cloud storage, invoicing/accounting platforms (e.g. Xero), and other tools required to deliver training services.

We take reasonable steps to protect your personal information, including encryption, secure passwords, and limited access by authorised personnel only.

We retain personal information only for as long as required for business and legal purposes and in line with our Data Retention and Records Management Policy.

4. Disclosure of Information

We do not sell or rent personal information to third parties. We may share information only:

• With trusted service providers (e.g., payment processors, email service providers) who assist us in delivering our services

• Where required by law or authorised by you

• To protect the rights, property, or safety of Hear to Empower, our clients, or others

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.

5. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of your personal information

• Request access by completing our Request to Access Personal Records Form (where applicable)

• Withdraw your consent to marketing communications at any time

• Opt out at any time by using the unsubscribe link (where provided) or by contacting us.

To make a request, contact us using the details below.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your experience and analyse traffic. You can disable cookies in your browser settings, but some parts of our site may not function properly.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites, and we recommend you read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For questions, concerns, or requests relating to your personal information, contact us at:

Hear to Empower

ABN: 48 255 406 071

Email: hello@heartoempower.com.au